Returns
At SpringSource™, if you are not completely satisfied with your purchase, we are here to help.
1. The 30-Day Window
You have 30 days from the date of delivery to initiate a return for an exchange or refund. To be eligible, the product must be in its original packaging.
2. Hygiene & Safety Constraints
Because our patches and mouth tapes are personal-use wellness products, we can only accept returns on items that are unopened and in their original, sealed packaging. * Note: If you have a specific concern regarding a reaction to a patch you have already opened, please contact our Wellness Support team directly so we can find a personalized solution for you.
3. Return Shipping Charges
The customer is responsible for all shipping costs associated with returning the item to our warehouse.
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Shipping charges from the original purchase are non-refundable.
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We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. How to Initiate a Return
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Email Us: Contact info@springscomehome.com w
ith your order number and the reason for the return. -
Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number and the correct shipping address for our returns center.
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Pack & Ship: Securely pack your unopened product and include your RMA number inside the package.
5. Refunds & Processing
Once your return is received and inspected, we will send you an email notification. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.
We are working to provide free returns in the future. Please keep an eye out for updates. 🌸